query($sql);
if ($result->num_rows == 0) {
$error = "Invalid or expired ticket link. Please contact support if you need assistance.";
} else {
$ticket = $result->fetch_assoc();
// Handle form submission
if ($_SERVER['REQUEST_METHOD'] === 'POST') {
$user_reply = clean_input($_POST['user_reply']);
if (empty($user_reply)) {
$error = "Please enter your response";
} else {
// Append user reply to the message
$updated_message = $ticket['message'] . "\n\n--- User Response ---\n" . $user_reply;
$updated_message = clean_input($updated_message);
// Update ticket with user's response
$update_sql = "UPDATE contact_messages SET
message = '$updated_message',
ticket_status = 'new'
WHERE id = $ticket_id";
if ($conn->query($update_sql)) {
$success = "Your response has been submitted successfully! Our support team will review and respond to your follow-up question.";
// Refresh ticket data
$result = $conn->query($sql);
$ticket = $result->fetch_assoc();
} else {
$error = "Failed to submit response. Please try again.";
}
}
}
}
}
$page_title = 'Respond to Ticket';
?>
<?php echo $page_title; ?> - India Survey Guide
Type your follow-up message below and our support team will respond to your email.
📌 Note: After submitting your follow-up, our support team will review and respond to your email within 24 hours. You will receive another email with our response and a link to continue the conversation if needed.