3, 'avg_response_time' => '2.4 hours', 'satisfaction_rate' => '98.5%', 'resolved_today' => 12 ]; $recent_tickets = [ ['id' => 1001, 'subject' => 'Dashboard loading slowly', 'status' => 'In Progress', 'priority' => 'Medium', 'created' => '2025-09-02'], ['id' => 1002, 'subject' => 'Export function not working', 'status' => 'Resolved', 'priority' => 'High', 'created' => '2025-09-01'], ['id' => 1003, 'subject' => 'User permissions question', 'status' => 'Open', 'priority' => 'Low', 'created' => '2025-08-31'] ]; $faq_items = [ ['question' => 'How do I reset my password?', 'category' => 'Account'], ['question' => 'How to create a new panel?', 'category' => 'Panels'], ['question' => 'Where can I view response analytics?', 'category' => 'Analytics'], ['question' => 'How to export data to Excel?', 'category' => 'Data Export'], ['question' => 'What are the system requirements?', 'category' => 'Technical'], ['question' => 'How to manage user permissions?', 'category' => 'Administration'] ]; include 'includes/header.php'; ?>

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